Unified
Unified

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Support with a Human Touch

When things don’t work, customers want answers fast. From beginners or a tech-savvy expert, we provide your customers with the support they need at their own level.
  • Unified Blend of People, Technology & Processes
  • Service Desk, Specialize & Paid Support
  • Incident, service/access requests & IT inquiries
  • Support across products, connectivity & systems
Resultative Support

We Are Supporters

Our Team Members lead with empathy and are trained to quickly and seamlessly escalate technical support issues through all tiers, saving your customers time and avoiding frustration.

Unified provides support to specific product and platforms for your customers. Servicing both the residential and business market, we make it easy for your customers to use your products and services.

Whether you need incident resolution, provisioning, patch management services, desktop services, or consumer-based product support, our team of professionals is trained to develop connections with your customers.

Weither through IVR, Voice or Chat, our team of UX/UI experts supporting your brand can easily create, edit, organize and publish content at scale, ensuring it remains current, relevant and suitable for your needs. 

Elevate Your Business

Advanced Support through Hi-Touch, Hi-Tech

Technical Support calls can either reinforce customer loyalty or damage the customer relationship. We turn support touchpoints into relationship building opportunities by focusing on simplifying experiences by empowering our Team with vast arrays of systems, tools, platforms and devices for ease of access to knowledge of your brands products and services.
Say Brand Loyalty is reliant on customer service
Profit Increase from a 5% reduction in Retention
Working Process

How It Works

Design

We help brands design relevant business practices based not only on transforming technology, but also on transforming processes and culture.

Develop

We build solutions that deliver a seamless, contextual, consistent and personalized experiences across all channels - Voice, Digital and AI.

Deliver

By analyzing customer behavior and needs using advanced analytics, we recommend and deploy the most comprehensive service models.