Unified
Unified

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Touchpoints Handled with Care

We take advantage of every interaction your customers have with your brand in strengthening connections that last and inspiring customers to love and share your brand.
  • Unified Blend of People, Technology & Processes
  • Multilingual support through voice and text
  • Unified Agent Desktop for ease of access
  • Support your Brand cost effectively
Genuine Care

We Are Helpful

We take an omnichannel approach that empowers customers to interact with your brand via any media channel, any device, anywhere with a personalized, effortless and consistent customer experience throughout their journey.

We build programs and initiatives to collect actionable data from your customers to enhance your competitive advantage in your Market.

Turn churn into a revenue center with results-driven and highly-skilled and trained senior sales personnel, together with augmented digital tools and techniques.

Providing an exceptional customer experience allows the opportunity to offer more products and services to existing customer resulting in higher revenue and increasing the life time value of your customers.

Elevate Your Business

Each Interaction Counts

Unified believes that every customer touchpoint is a brand-building opportunity. Our support channels are integrated in terms of both data and experience to deliver an intelligent, effective and low-effort outcome for the customer.
Say Brand Loyalty is reliant on customer service
Profit Increase from a 5% reduction in Retention
Lets Partner

How It Works

Design

We help brands design relevant business practices based not only on transforming technology, but also on transforming processes and culture.

Develop

We build solutions that deliver a seamless, contextual, consistent and personalized experiences across all channels - Voice, Digital and AI.

Deliver

By analyzing customer behavior and needs using advanced analytics, we recommend and deploy the most comprehensive service models.