Unified
Unified

Match Your Customer's Preferred Channel

Customer's want to be heard - when and how they want. Our all in one Omni Channel handles incoming and outgoing interactions seamlessly allowing your customers to interact with your brand, whenever and however they want - available 24/7/365.

Voice

Professional, clear and personalization that reflects your brand values.

Digital

Interaction through Email, Chat, SMS, Whatsapp & Social Media channels

Video

Connect on a personal level for handle sales to complex issues.

Automation

Implement effective call flows for great self-service experiences.

AI Powered

Supercharge self-service with AI-powered knowledge.

Blended

We move across channels within a single interaction with ease and results.

CX Interaction Solutions

50 m+
CX Interactions

Unified’s Engagement Technology allows your brand to quickly identify, route, and respond to customer needs across multiple channels.

Empower your customers to interact with your brand via any media channel, any device, anywhere with a personalized, effortless and consistent customer experience throughout their journey.

  • Single Unified Interface
  • Seamless Integration into your Systems

Reduce waiting times and increase customer satisfaction by splitting traffic, distributing workloads and routing calls to the right skills Team.

Our dialing strategies can increase the number of outbound calls by 200-300% and drive revenue by bumping connect rates from 5 to 15 an hour.

Intelligently pace outbound call volume and filter out unproductive calls, such as voicemail, busy signals, and no answers for maximum productivity.

ngage with customers and prospects through their channel of choice. Keep conversation context and personalize interactions across a wide range of communications channels.

From virtual agent assistance to self-service portal, our Team provided your brand the means to deliver an engaging digital customer experience.

Connect with Your Customers

Omnichannel CX

Our Team easily moves across channels within a single interaction ensuring a responsive, personalized experience for your Customers. Unified blend of People and Technology.
  • Smooth Out Call Volume Spikes to Improve the Agent and CX
  • Provide Agents With the Customer Information They Need
  • Add Notes / Disposition Codes to Your Call Interactions
  • Improve Team Service With Call and Screen Recording
  • Maximize Agent Productivity and Reduce Downtime
  • Integrate With CRM and/or Other Third-Party or Internal Tools
20+ Years of CX Management

Leverage Our Team's Expernece

Learn More

Unified Implementation

Launch Your Programs with Ease, Precision and Confidence.

01

| Absorb | We dive deep into your brand and offering, learning and absorbing all elements of your program from content to technology.

02

| Develop | We customize the most optimal structure for your specific program covering the People, Technology and Processes required.

03

| Emerge | We initiate your programs into our Incubation Period providing 5x the standard support to overcome learning curves quicker.

04

| Launch | We deploy, continually analyze all aspects and make the necessary ongoing adjustments for Continued Mutual Success.