Unified
Unified

Customer Journey Solutions

WE ARE UNIFIED

Unified drives Growth and Customer Loyalty for brands with a key focus on providing enhanced customer experiences through our comprehensive portfolio of Contact Centre & Business Solutions. With our Unified mix of Skilled People, Advanced Technology and Proven Processes, we help brands reduce cost while increasing profits across Canada and the United States.

Lead Generation

Lead Generation

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Integrated Sales

Integrated Sales

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Customer Service

Customer Service

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Technical Support

Technical Support

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Accounts Receivable

Accounts Receivable

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Interaction Solutions

Your Brand
Your Customer
Our CX Strategies

Providing an exceptional Customer Experience can only be achieved by cultivating an environment that promotes a Positive Employee Experience...
Our Team Members are carefully selected and nurtured by seasoned leaders that promote a People First Culture with opportunities to earn, learn and grow. This enhanced Human-Touch combined with our Advanced Technology and Proven Processes, create compelling experiences for your customers in the moments that matter most - during every Interaction!
The Workplace Reimaged

Work From Home, That Works!
The Future of CX.

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Seasoned Leadership

Experience that Matters

50 + m
CX Interactions Managed
We blend Voice, Digital & AI communication channels to maximize revenue generation and retention efforts for your brand.
950 + k
Production Hours Monitored
Our Team Members act as an extension of your brand, promoting and holding close your brand values, culture and processes.
300 +
Successful Projects Deployed
We add value by enhancing existing programs and introducing new initiatives targeting both the Residential and Business Markets.

Start Your Journey to Better Business

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Enhance Your CX Interactions

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Our Team's
Brand Experience

CX Reimaged

End-to-End Blend of CX Innovation.

We help brands design relevant business practices based not only on transforming technology, but also on transforming processes and culture. Our teams design human-centered, data-driven customer experiences to increase revenue and enhance brand loyalty. Leverage our Teams 15+ years of experience managing millions of customer interactions.

We build solutions that deliver the best possible customer experiences. This includes revamping CX systems to provide seamless, contextual, consistent and personalized experiences across all channels — from Voice to digital to AI Powered, we have it all covered. Leverage our teams experience in launch over 300+ projects for Startups to Fortune 500 brands.

Leveraging our customer experience process expertise and our highly-skilled teams, we provide exceptional, integrated customer experiences across North America. By analyzing customer behavior and prioritizing customer needs using advanced analytics, we recommend the most appropriate service models to meet changing market dynamics.

  • People First Culture
  • Partnership Philosophy
  • Agile, Flexible and Responsive
  • Continuous Development
  • Diversity & Inclusion
  • Giving Back